CASE STUDIES

Challenge

Disjointed systems and limited carrier integrations led to:

Inefficiencies in order management
Inconsistent coverage
Suboptimal customer experience

Solution

Developed a seamless, integrated app that unifies POS, web, and operational data, enabling:

Streamlined order processing
Reduced labor costs per order
Enhanced order visibility
Improved customer experience

Additionally, integrated multiple carriers for 100% coverage, boosting customer satisfaction and operational efficiency.

Results

Double-digit YoY sales growth over multiple years
Consistent sales penetration increase
20%+ AOV growth
OSAT score improvement from 60% to 82%